Frequently Asked Questions

Everything you need to know about UGREEN NAS storage solutions.

What is the standard shipping time for UGREEN NAS orders?

Orders are typically processed within 1-2 business days. Shipping within the US generally takes 3-7 business days depending on your location.

Do UGREEN NAS devices come with pre-installed hard drives?

Most of our NAS units are sold as diskless systems to allow users to choose their preferred storage capacity, though we occasionally offer bundles that include enterprise-grade drives.

What is your return policy for electronics?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

What kind of warranty is provided with UGREEN NAS products?

All UGREEN NAS hardware comes with a standard 2-year limited warranty covering manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for larger hardware purchases.

Does UGREEN provide technical support for RAID configuration?

Yes, our dedicated technical support team is available via email and live chat to assist you with initial setup, RAID configuration, and data migration.