Returns & Exchanges

At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure your total satisfaction. If you are not completely satisfied with your purchase, you can return your device in its original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our dedicated support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Device

  Back up your data and perform a factory reset on your NAS unit, then pack the device securely in its original box including all cables, manuals, and accessories.

• 3.
  Ship the Package

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, we will process your refund to your original payment method within 5 to 7 business days.